Terms of service

Terms of Service

Last updated: February 8, 2026

Welcome to Pets N Play™ (“Pets N Play”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By visiting our website or placing an order with us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Services.

1. Eligibility

By using our Services, you confirm that you are at least the age of majority in your jurisdiction and are legally capable of entering into a binding contract.

2. Products & Services

  • Pets N Play offers pet-related products including pet food, treats, toys, grooming and hygiene products, accessories, and other pet essentials.

  • Product images are for illustrative purposes only. Actual colors, sizes, packaging, or labeling may vary slightly.

  • We reserve the right to modify, limit, or discontinue any product or service at any time without prior notice.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as displayed.

  • Payments are processed securely through third-party payment gateways such as Razorpay.

  • We do not store or process your card or bank details on our servers.

  • We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, regulatory restrictions, or suspected fraudulent activity.

4. Orders & Acceptance

  • Order placement does not guarantee acceptance. Orders are confirmed only after successful payment and order confirmation.

  • We reserve the right to cancel orders and issue refunds where applicable.

5. Shipping & Delivery

Shipping timelines are estimates and may vary due to logistics, availability, or external factors. Please refer to our Shipping Policy for more details.

6. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are governed by our Return & Refund Policy, which forms an integral part of these Terms.

7. Use of Products & Pet Food Disclaimer

  • Pet food and treats should be selected according to your pet’s age, breed, size, and dietary needs.

  • Always check ingredient lists and feeding instructions before use.

  • Pets N Play is not responsible for adverse reactions, allergies, or health issues resulting from improper feeding, overfeeding, or failure to consult a veterinarian.

  • All pets should be supervised while using toys or accessories.

  • Products are intended for pet use only and not for children.

8. User Conduct

You agree not to:

  • Use the Services for unlawful, abusive, or fraudulent purposes

  • Submit false, misleading, manipulated, or incomplete information

  • Misuse refund, replacement, or complaint processes

  • Attempt to disrupt, damage, or interfere with website functionality

We reserve the right to restrict or terminate access for violations of these Terms.

9. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Pets N Play™ and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

10. Third-Party Services

We may provide access to third-party tools or links. Pets N Play is not responsible for third-party content, policies, or practices.

11. Limitation of Liability

To the maximum extent permitted by law, Pets N Play shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or products.

12. Indemnification

You agree to indemnify and hold harmless Pets N Play from claims, damages, losses, or expenses arising from your violation of these Terms or misuse of the Services.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting with an updated “Last updated” date.

15. Contact Information

For any questions regarding these Terms, please contact us:

📧 Email: petsnplayinfo@gmail.com
🏢 Business Name: Pets N Play
🌍 Operating Country: India