Privacy policy

Privacy Policy

Last updated: February 8, 2026

Pets N Play™ Online Pet Store (“Pets N Play”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a secure and convenient shopping experience. Our store is powered by Shopify, which enables us to offer these Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection and use of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following categories of information:

  • Contact details: Name, billing address, shipping address, phone number, and email address

  • Payment information: Payment method details and transaction identifiers. We do not store credit/debit card or bank details. Payments are processed securely by trusted payment gateways such as Razorpay.

  • Account information: Login credentials, preferences, and settings

  • Order and transaction details: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Customer communications: Messages, emails, or inquiries sent to our support team

  • Device and technical data: IP address, browser type, device identifiers, and network information

  • Usage data: Interaction with our website, pages visited, and time spent on the Services

Sources of Personal Information

We collect personal information from:

  • You directly, when you place an order, create an account, or contact us

  • Your device automatically, through cookies and similar technologies

  • Service providers that support our operations (payment, shipping, analytics, customer support)

  • Trusted third-party partners, where legally permitted

How We Use Your Personal Information

We use your information for the following purposes:

Providing and Improving Services

To process orders, accept payments, deliver products, manage accounts, facilitate returns or replacements, and personalize your shopping experience.

Marketing and Communication

To send order updates, promotional messages, offers, and product recommendations. You may opt out of promotional communications at any time.

Security and Fraud Prevention

To verify transactions, prevent fraudulent or unauthorized activity, protect users, and maintain platform security.

Customer Support

To respond to inquiries, resolve issues, and maintain our relationship with you.

Legal and Compliance

To comply with applicable laws, including the Information Technology Act, 2000 and related rules, respond to lawful requests, and enforce our policies.

Disclosure of Personal Information

We may share personal information only when necessary and for legitimate purposes, including:

  • With Shopify, payment gateways, logistics partners, and service providers who help operate our store

  • With marketing partners for advertising and analytics, in accordance with their privacy policies

  • When required by law, legal process, or to protect our rights and users

  • During business transactions such as mergers or restructuring

We do not sell customer personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes certain personal information to provide and improve its services. Information submitted through our store may be processed by Shopify and its partners, including in countries outside your residence. Shopify is responsible for data processed for its independent purposes.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.

Data Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure. Personal information is retained only as long as necessary to fulfill business, legal, or contractual obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Request data portability

  • Opt out of marketing communications

Requests can be made using the contact details below. We may verify your identity before processing requests.

International Data Transfers

Your information may be stored or processed outside your country. Where required, appropriate safeguards are used to protect your data.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

📧 Email: petsnplayinfo@gmail.com
🏢 Business Name: Pets N Play
🌍 Operating Country: India